Delivery Information

 Postage:

  • Delivery is free for all orders over £50!
  • For orders under £50 postage is £4.95.
  • For orders under £10 postage is £3.50.

All parcels are shipped using Royal Mail 2nd Class and we aim to get them sent out within 24 hours of receiving your order. Feel free to get in touch if you would like any other postage services (eg. first class, next day delivery) and we'll sort something out!

At the moment we only offer shipping within the UK.

If you're able to collect your order from our store, you can select the Collect from Store option at the checkout. We will email you as soon as your order is ready to collect, usually within 12 hours of placing the order.

 Packaging:

We're really conscious of making our packing process as eco friendly as possible.

All of our boxes that we send out are re-used. They'll either be ones we've been sent by our suppliers or, when we run out, we buy in used boxes and give them a second life (so no new material or energy has gone into producing them!).

We'll also never send out any packaging material that isn't completely biodegradable. All materials are either 100% recycled paper/cardboard or wheat based degradable nuggets (for cushioning). Even our packing tape is made from just paper and starch, so no non-biodegradable acrylics or PVC!

As we've just started our online ordering, we're pretty limited with our post options but as soon as we can we'll be switching to a carbon neutral courier!

 

 Returns:

If anything is faulty when it arrives, if it's been damaged by the courier for example, let us know and we'll get replacements sent out straight away (or refund them if you'd prefer). In this case, please hold on to the package temporarily, the courier may want proof of damages!

Also, if for any reason you're not 100% satisfied with any of your goods, we'll be more than happy to give you a full refund for them if you post them back to us! All we ask is that you let us know within 14 days and send them back in resell-able condition. The only exception to this is chilled or frozen food which we unfortunately can't accept any returns for, unless of course they're faulty.

If you have any questions or would like to return something, please get in touch with us here!